Dialogue Health Technologies Inc. Accessibility for Ontarians with Disabilities Act Policies

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Dialogue Multi-Year Accessibility Plan 2025-2028

As part of Dialogue Health Technologies Inc. (“Dialogue”) commitment to accessibility, this multi-year Accessibility Plan has been developed outlining the company’s strategy and the actions that have, and will be, implemented to prevent and remove barriers from its workplace, and to improve opportunities for persons with disabilities. This multi-year Accessibility Plan outlines the steps Dialogue is taking to meet its requirements under the Accessibilities for Ontarians with Disabilities Act (AODA) and focuses on Dialogue’s initiatives in respect of the AODA’s Accessibility Standards in making Ontario an accessible province for all Ontarians.

1. Customer Services

2. Information and Communications

3. Policies and Training

4. Employment 

5. Accessibility Plan Review

6. Feedback

01. Customer Service

Dialogue is committed to excellence in serving all customers including people with disabilities. Dialogue complied with the AODA’s Customer Service Standard with the following initiatives that are ongoing:

• An accessibility policy was put in place so Dialogue’s employees, volunteers and customers can know what to expect.

• Dialogue’s staff and volunteers are trained to serve customers of all abilities.

• A written record of accessibility training provided by Dialogue is maintained.

• Service animals and support persons are welcomed on all Dialogue premises.

• Accessible ways for people to provide feedback on how Dialogue provides services to people with disabilities was made available.

Dialogue is committed to monitoring continuous compliance with our Customer Service Policy

02. Information and Communications

Dialogue currently provides accessible formats and communication supports for persons with disabilities upon request.  Dialogue provides notice to the public of this availability and consults with the person making such a request to determine the suitability of an accessible format or communication support.

Dialogue ensures internet websites and web content conform with Level AA of the WCAG 2.0 as required by the AODA’s Information and Communications Standard. We continue improving by aiming to conform with Level AA of the WCAG 2.1 by May 1, 2025.

03. Policies and Training

Dialogue has and will continue to implement policies and initiatives in accordance with the AODA. The following elements have been implemented:

• Policies outlining Dialogue’s commitment to accessibility. 

• Training to Dialogue’s employees and volunteers on accessibility, as it pertains to people with disabilities.

04. Employment

Dialogue has implemented the following initiatives:

• Ensure Dialogue’s employment processes for hiring, retention and career development are accessible.

• Document Dialogue’s processes for developing individual accommodation plans and return-to-work plans.

• Provide individualized workplace emergency response information to employees who have a disability where Dialogue is aware of the need for accommodation.

05. Accessibility Plan Review

This multi-year Accessibility Plan will be reviewed and updated at least once every 3 years. The current Accessibility Plan will be reviewed, and updated as appropriate, no later than January 1, 2028.

06. Feedback

Dialogue is committed to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities and will respond to feedback promptly.

For more information on this Accessibility Plan or to obtain a copy of the plan in an accessible format, please contact: support@dialogue.co.

Dialogue Integrated Accessibility Standards Policy

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1. Statement of Commitment

2. Training

3. Information and communications

4. Employment

5. Modifications to this or other policies

6. For more information

01. Statement of Commitment

Dialogue Health Technologies Inc. (“Dialogue”) is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

02. Training

Dialogue is committed to training employees on Ontario’s accessibility laws and on accessibility aspects of the Ontario Human Rights Code that apply to persons with disabilities. Training will be on policies, practices and procedures that support the full participation of person with disabilities in the workplace.

This training will be provided as soon as practicable following a new employee commencing its duties.

Training will include the following:

• The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

• How to interact and communicate with people with various types of disabilities

• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

• How to use the equipment or devices available at Dialogue that may help with the provision of services to persons with disabilities.

• What to do if a person with a disability is having difficulty in accessing Dialogue’s services

• Dialogue’s policies, practices and procedures relating to the customer service standard.

03. Information and communications

Dialogue is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication support. This includes publicly available information about our services and facilities, as well as publicly available emergency and safety information.

Dialogue will consult with people with disabilities to determine their information and communication needs to perform their job.

We will ensure existing feedback processes are accessible to people with disabilities upon request.

We continue improving by aiming to conform with Level AA of the WCAG 2.1 by XXXX. Our website is currently compliant with WCAG 2.0, Level AA. 

04. Employment

Dialogue is committed to fair and accessible employment practices.Dialogue will make every reasonable effort to accommodate selected job applicants who have disabilities. Selected applicants will be informed that these accommodations are available upon request during 
recruitment and assessment processes and when people are hired.

If needed, we will create an individual accommodation plan and/or workplace emergency information for any employees who have a disability.

Our performance management, career development, redeployment, and return-to-work processes will take into account the accessibility needs of employees with disabilities.

All job postings include a note at the bottom encouraging people with disabilities to apply and contact “accessibility@dialogue.co” if they require specialized accommodation.

05. Modifications to this or other policies

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

06. For More Information

For more information on this policy, please contact our support team at support@dialogue.co. Accessible formats of this document are available free upon request.

Dialogue Customer Service Policy

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1. Our mission

2. Our commitment

3. Providing services to people with disasbilities

4. Use of support persons

5. Notice of temporary disruption

6. Training for staff

7. Feedback of questions about the policy

8. Modification to this or other policies

01. Our mission

The mission of Dialogue Health Technologies Inc. (“Dialogue”) is to give access to telemedicine services to a greater number of people.

02. Our commitment

In fulfilling our mission, Dialogue strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in a similar way as other customers.

03. Providing services to people with disabilities

Dialogue aims to ensure that persons with disabilities are provided excellent service, equal opportunity to obtain, use and benefit from Dialogue services. Reasonable efforts will be made to ensure that:

• Services are provided in a manner that respects the dignity and independence of persons with disabilities;

• The services provided to persons with disabilities are integrated with the provision to others unless an alternate measure is necessary to allow a person with a disability to benefit from the services;

• Communication with a person with a disability is conducted in a manner that takes into account his or her disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities;

• People with disabilities may use assistive devices and support persons as is necessary to access Dialogue services.

04. Use of support persons

We are committed to provide our services to people with disabilities who are accompanied by a support person. 

05. Notice of temporary disruption

Dialogue will provide customers with notice in the event of a planned or unexpected disruption in the services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative services, if available. For the latest availability status, please consult our status page at https://status.dialogue.co. 

06. Training for staff

Dialogue will provide training to all staff and to all those involved in developing and approving customer service policies, practices and procedures. Persons in positions that bring them into contact with the public residing in Ontario will receive adapted training.

This training will be provided as soon as possible after a new employee begins work.

The training will include the following elements:

• The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.

• How to interact and communicate with people with various types of disabilities

• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

• How to use equipment or devices available at Dialogue that may help with providing services to people with disabilities

• What to do if a person with a disability is having difficulty accessing Dialogue's services

• Dialogue's policies, practices and procedures relating to the customer service standard

 Staff will also receive ongoing training when changes are made to these policies, practices and procedures.

07. Feedback or questions about the policy

The ultimate goal of Dialogue is to meet and surpass customer expectations, which include customers with disabilities. Comments on our services regarding how well those expectations are being met are monitored, solicited and welcomed through a variety of channels.

Feedback or questions regarding the way Dialogue provides goods and services to people with disabilities, and on our feedback process itself, can be submitted by email at support@dialogue.co. All feedback or questions will be acknowledged, directed to the appropriate department and responded to within five (5) days.

8. Modifications to this or other policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.

Any policy of Dialogue that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.