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Welcome back to our monthly series on Dialogue’s latest updates. This month, we improved our mental health intake and added a new button to our home screen to make accessing care more intuitive for our members.
Let’s dive in and check out what’s new!
A simpler mental health intake process
*Available only in our Mental Health+ and EAP programs.
We recognize that reaching out for mental health support is not always easy. That’s why when members are brave enough to take that step, we strive to provide quick and easy access to our services. To make members’ experience even more seamless, we listened to their feedback and identified areas where we could make enhancements. By consolidating related questions, adding the skip feature for consult reason details, and reducing total screens, the intake process is now even faster and clearer.
These improvements have already shown positive results by reducing the time needed to complete the intake for mental health support. In just the first month, they have led to an 8% increase in the number of completed triages, leading to members booking more consultations.
New 'Get care now' button on the home screen
Members may have noticed a change to the Dialogue app home screen with our new Get care now button. As soon as they enter the app, this button is now prominently featured to lead members directly to our core services, making it quick and simple to book an appointment.
Coming soon
Improvements to Dialogue’s call integration
Dialogue’s calling! People receive dozens of work and social notifications daily, so it can be easy to miss an alert —even when it’s about something as important as their health. To ensure members don’t miss a call with their care provider, we’re integrating Dialogue with the smartphone native video and audio call experience. Like any regular video call, members’ screens will light up, they will hear a ringtone, and have the option to accept or decline the call. This integration will ensure that members don’t miss a call from their care provider.
We welcome your feedback
These updates will make your members' experience smoother, faster, and more manageable, helping them get the support they need, when they need it. As always, we value feedback! If you or your members have suggestions for improving the app, please let us know. You can reach out to your Customer Success point of contact, or members can go to Account > Info & Legal > Contact Us in the app.
