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Welcome back to our monthly series on Dialogue’s latest updates! This month, we’re excited to showcase our new AI-powered throat image classification feature and video calling improvements. Plus, we’ll give you a sneak peek of upcoming app enhancements designed to make access to care even smoother.
Let's dive in!
Improving throat image classification with generative AI
*Available only in our Primary Care program.
At Dialogue, we’re always looking for innovative ways to enhance the care journey. This month, we harnessed the power of generative AI to address a common issue and create a more seamless member experience.
In the past, during throat-related consultations, our photo analysis system would sometimes struggle to correctly identify clear, usable images. Our care providers would therefore need to request members to resend better ones that they could use to diagnose the issue, introducing delays to diagnosis and care. To address this, we’ve introduced a new AI solution to analyze throat images more accurately and reduce misclassifications.
As a result, image quality and relevance are analyzed more efficiently and accurately, so care providers can spend their time on providing support and members can enjoy a smoother experience where they get quicker access to the care they need.
Video call improvements for seamless connectivity
We know that when members book a consultation with a care provider, the last thing they want to deal with is connection issues. That is why we’ve released several updates to improve connectivity and fix minor glitches in our video call system. These improvements have already led to a 13% reduction in call failures, ensuring that members can rely on a smooth and successful connection when they need it most.
Coming soon
New intake reminders and expanded appointment options
We’re always looking for ways to make the member experience even smoother. That’s why we’re excited to share a couple of upcoming changes to our intake and booking processes. Soon, we will roll out push notifications to remind members to complete their intake process so they never miss a step. Plus, our new booking system will offer more appointment options to give members more flexibility to choose the time that best fits their schedules.
We welcome your feedback
These updates will make your members' experience smoother, faster, and more manageable, helping them get the support they need, when they need it. As always, we value feedback! If you or your members have suggestions for improving the app, please let us know. You can reach out to your Customer Success point of contact, or members can go to Account > Info & Legal > Contact Us in the app.
