Scaling Dialogue for explosive growth and times of need

For several clients who are near and dear to us, this outbreak has had devastating effects. On behalf of everyone at Dialogue, we send our thoughts to all those affected by these circumstances. 

As you can imagine, Dialogue has experienced record numbers of daily consultations over the past few weeks. Telemedicine has emerged as a key player to alleviate the burden off the Canadian healthcare system, and allow patients to seek the care they need safely. And as the Dialogue family has adapted to a reality of remote work (with an occasional child or pet making an adorable appearance on video calls!), we are firing on all cylinders. We are keen to help. We are prepared. And more importantly, we are built to weather this storm and any future demand.

I wanted to take a moment today to reiterate Dialogue’s unwavering commitment to support as many Canadians, organizations, and partners as possible. It’s also an opportunity to provide you with a glimpse into some steps we’ve taken to scale our operations to sustain exponential growth beyond this pandemic. 

1. Leveraging technology to quickly support patients
   
   Despite the surge in patients seeking care, we’re proud to say that we’re able to answer every incoming patient in the shortest amount of time possible. This is largely due to not only the strength of our operations and our multidisciplinary approach, but also the constant investments towards our unique technology and AI to power the Dialogue platform. Through our proprietary technology, we’re also able to innovate rapidly and respond to specific needs by creating new tools like Chloe for COVID-19 for example.
   
   
2. Increasing our capacity and actively recruiting medical professionals
   
   Since early March, we’ve tripled our recruitment and training efforts to match the increased demand. We’ve already added more than 200 care professionals to our team in the last month and our goal is to continue to hire hundreds more healthcare professionals as the need for telemedicine grows. 

Finally, on behalf of our care team on the front lines, I’d like to thank clients, members, and partners who’ve sent countless words of support. The Dialogue care team is certainly moved and energized by the outpouring of appreciation they’ve been shown. Their dedication and energy make us all proud to help make telemedicine an indispensable tool, and it’s a true honour to work alongside them every day and to serve thousands of Canadians during this time of need. 

As we all continue to do our part to flatten the curve by staying home, Dialogue remains available to you, your organization and your family.