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Mental health

Mental Health

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Family &
Relationship

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Legal &
Financial

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Work &
Career

EMPLOYEE ASSISTANCE PROGRAM (EAP)

Reimagined around the employee experience

Essential wellness services to stay happy and healthy, integrated into a modern digital-first platform that employees love.

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50,000+ organizations rely on Dialogue for their organizational well-being.

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Why the future of an
Employee Assistance Program (EAP) is virtual

According to Benefits Canada[1], there is an increasing willingness to get help via virtual counselling for mental health concerns and other work-life issues. Not only is this becoming the preferred path for plan members, but there are also major benefits for organizations and employees when going virtual.

SLOW, CONFUSING EXPERIENCE

Traditional EAPs

  • An outdated, confusing experience (i.e. 1-800 number) reduces effectiveness and results in low usage (~5% on average).
  • Appointments often occur days, even weeks, later and the member has little choice over the date or time.
  • Heavy reliance on an external network of part-time professionals can result in inconsistent response times, a fragmented member experience, and below average satisfaction with services.
FAST, INTEGRATED EXPERIENCE

Dialogue’s Virtual Employee
Assistance Program (EAP)

  • Our 100% virtual model promotes higher adoption with quick access to all services from a Integrated Health Platform™.

  • Appointments are available within 24hrs, and booking is done via the app, so members can select the date and time most convenient for them.

  • Dialogue’s team consists of dedicated professionals, which leads to fast, reliable response times and high quality of service, including follow-ups with every member to ensure they get back on their feet quickly.

Our reimagined Employee Assistance Program (EAP)
built around employee experience

All the professional consulting services you’d expect in a leading Employee Assistance Program (EAP), but faster, more
accessible, and focused on driving positive outcomes more quickly.

Group-2 Mental Health Group-3 Work & Career Group 36 Legal & Financial Group-4 Family & Relationship Icon - Workplace referral Workplace Referral Icon - Substance use Substance Use
Group-2 Mental Health

Mental Health

Resources for a happier, healthier you

  • Mood disorders (depression, anxiety, etc.)
  • Insomnia & fatigue
  • Stress
  • Anger & emotion regulation
  • Grief & bereavement
  • Problematic substance use
Group-3 Work & Career

Work & Career

Speak with a counsellor for work-related issues

  • Professional development
  • Work performance
  • Workplace conflict
  • Career orientation
  • Workplace stress
  • Manager consultation & employee referral
Group 36 Legal & Financial

Legal & Financial

Get legal and financial help

  • Legal & Financial
  • Civil & Criminal Law
    (consumer protection, contracts, etc.)
  • (Property Law (commercial, residential, etc,)
  • Bankruptcy & debt
  • Real estate, mortgage, retirement planning
Group-4 Family & Relationship

Family & Relationship

Support with family and relationship matters

  • Parenting
  • Relationships & intimacy
  • Conflict resolution
  • Family dynamics
  • Assistance in navigating childcare or eldercare
Icon - Workplace referral Workplace Referral

Workplace Referral

Enabling managers to guide members towards needed support

  • Secure and consensual referral process
  • Mental health support for live, virtual assessment, counselling, and referrals as needed
  • Confidential reporting
  • Add-on service. Conditions apply.
Icon - Substance use Substance Use

Substance Use

Assessment, guidance and support for substance use issues

  • Substance use assessment
  • Short-term counselling sessions for guidance, motivational support, and monitoring prior to out-referral as needed
  • Referral to specialized resources or treatment as needed
  • Add-on service. Conditions apply.
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Critical Incident Response

On-site or virtual response within 24 hours including individual debriefings and group counselling in cases of a critical incident.

Improve health, reduce costs. Learn how Dialogue is an essential investment for your organization Calculate your savings 

Dialogue’s virtual EAP offers a better, more reliable experience for organizations and their members

A fast, simplified experience enables organizational leaders like you to drive higher engagement
with your Employee Assistance Program (EAP), resulting in a more positive work-life balance for your entire workforce.

For Organizations For Members
EAP_Report

For Organizations

  • Outcomes-driven program supported by a dedicated customer success manager
  • Transparent and aggregated self-serve reporting on program adoption, member satisfaction, and other key utilization and health metrics
  • Educational materials and onboarding toolkit to promote adoption and engagement
  • Virtual model facilitates scalability and better response times, even during spikes
  • Seamless integration to Dialogue’s other health and wellness programs
  • Secure and confidential referral and reporting process through workplace referral service (Add-on service. Conditions apply.)
  • We’re continuously improving to meet and exceed your expectations — explore our latest product improvements
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Dialogue benefits for members

For Members

  • All services available from a centralized, digital platform (single sign-on)
  • Personalized assessment within minutes and counselling appointments within 24 hours
  • Confidential, live virtual sessions (no commuting!) plus follow-ups after every consultation
  • Option to continue with the same professional (additional fees may apply)
  • On-demand access to self-guided articles and tips for a variety of wellness topics
  • We’re continuously enhancing our member experience  — explore our latest product improvements
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Measure what matters

Reimagined for the ideal employee experience, Dialogue’s virtual Employee Assistance Program (EAP) drives higher adoption and satisfaction with services.

88%Average member satisfaction rate

35%Proportion of total signup done in the first month

~12%Average
utilization rate

Testimonials

What people are saying about us

I’ve never received such efficient service in my life.

I was having a very hard time in the morning, and I had an appointment with someone that same day at 5:20 P.M. Honestly, I never would have imagined getting such service. The speed and efficiency will make me much less hesitant to seek help in the future. You don’t even need to think twice about it. Thank you!

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Dialogue member

With Dialogue, it’s so easy and efficient! I highly recommend Dialogue’s EAP.

I needed support and advice for managing my stress. I immediately thought about the Dialogue application.The service was exceptional! I chatted with someone by text and was able to get an appointment with a specialist within two hours. The call lasted nearly an hour, and I was referred to the manager assistance program. Right after I hung up, I received a notification from the relevant department and was given an appointment with a guidance counsellor the next day.

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Dialogue member

“It’s digital, easy to use, and there are follow-ups afterwards.

This is an experience that people will remember, and that’s what we want. When we’re able to make our benefits programs modern and distinctive, it’s a win-win for everyone.

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Olivier Ouellet Director of Benefits and Wellness at PSP Investments
EAP Ultimate guide

Get your free copy of
The Ultimate Guide to Employee Assistance Program

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If you’re an existing customer or member and you would like help, please contact support@dialogue.co.