Patient Charter of Rights and Responsibilities

TABLE OF CONTENT

A. Patient Charter of Rights

1. Respect and Dignity

2. Clear Communication and Informed Consent

3. Confidentiality and Privacy

4. Quality and Safe Care, and Health Guidance

5. Feedback, Concerns, and Continuous Improvement

B. Patient Charter of Responsibilities

1. Show Respect in Interactions

2. Engage in Your Care

3. Prepare for Virtual Care

A. Patient Charter of Rights

At Dialogue, we are committed to delivering high-quality, compassionate, and comprehensive virtual healthcare. This Patient Charter of Rights outlines your fundamental rights in the context of virtual care, ensuring that every interaction you have with us is respectful, dignified, and aligned with our core values.

Below are your rights and the rationale behind them:

1. Respect and Dignity

2. Clear Communication and Informed Consent

3. Confidentiality and Privacy

4. Quality and Safe Care, and Health Guidance

5. Feedback, Concerns, and Continuous Improvement

1. Respect and Dignity

• Your Right: You have the right to be treated with dignity, respect, and without bias. We honour your values, culture, language, religion, ethnicity, gender identity, sexual orientation, and individual abilities. We recognize and respect the entirety of your identity.

• Rationale: We believe that your healthcare experience should be reflective of your full identity. By acknowledging and upholding all aspects of who you are - including your personal values, cultural background, and individual experiences - we aim to create a safe and inclusive environment where you feel fully seen, respected, and valued. This commitment ensures that your care is personalized and that every interaction with us supports your whole, authentic self.

2. Clear Communication and Informed Consent

• Your Right: You have the right to clear, effective communication from your healthcare providers. You are entitled to be fully informed about your health condition, treatment options, and test results, and to be involved in decisions about your care, including giving or refusing consent.

• Rationale: We understand that clear communication is key to your ability to make informed decisions about your health. By ensuring you have all the necessary information, we empower you to take an active role in your healthcare journey with confidence. We also recognize that communication must be adapted and sensitive to your individual needs, ensuring that information is provided in a way that is accessible and understandable to you.

3. Confidentiality and Privacy

• Your Right: You have the right to confidential communications and the protection of your personal health information. This includes ensuring that your data is only accessible to those directly involved in your care, and that it is stored securely. You also have the right to access, transfer, and correct your health records if necessary.

• Rationale: Your privacy is essential to building trust. We are committed to safeguarding your personal health information, ensuring that you feel secure in your interactions with us and have control over your own data. Protecting your confidentiality is a cornerstone of our care, allowing you to share your concerns and information with confidence.

4. Quality and Safe Care, and Health Guidance

• Your Right: You have the right to receive safe, competent, and ethical care from qualified providers, tailored to your individual needs. You also have the right to receive evidence-based health guidance that promotes good health and recovery, prevents illness, and supports your wellness goals. If in-person care is necessary, we will assist you in navigating the next steps in your healthcare journey.

• Rationale: We are dedicated to providing care that not only addresses your immediate health needs but also supports your overall wellness. By offering comprehensive care and proactive health guidance, we aim to help you achieve and maintain your health goals while ensuring your safety and wellbeing. Our approach is patient-centered, focusing on your unique circumstances and providing you with the tools and information you need to lead a healthy life.

5. Feedback, Concerns, and Continuous Improvement

• Your Right: You have the right to provide feedback, express concerns, and share your experiences without fear of interference or retaliation. We have clear procedures in place to guide you through this process, and we are committed to addressing your input promptly and confidentially.

• Rationale: Your voice and opinion are vital to improving the quality of our services. We encourage you to share your feedback and concerns through the app or by contacting us at support@dialogue.co, knowing that it will be taken seriously and used to enhance your experience and the care we provide. By welcoming your input, we ensure that our services evolve in ways that best meet your needs and expectations.

B. Patient Charter of Responsibilities

At Dialogue, we believe that the best healthcare outcomes are achieved through a strong partnership between you and your healthcare team. This Patient Charter of Responsibilities outlines your role in this collaboration, ensuring that your care is effective, personalized, and respectful.

Below are your responsibilities and the rationale behind them:

1. Show Respect in Interactions

2. Engage in Your Care

3. Prepare for Virtual Care

1. Show Respect in Interactions

• Your Responsibility: Treat healthcare providers and staff with respect and courtesy.

• Rationale: Mutual respect enhances communication and trust, contributing to a more effective and collaborative healthcare experience.

2. Engage in Your Care

• Your Responsibility: Provide complete and truthful details about your health, including medical history, medications, and current concerns. Follow treatment plans, ask questions, discuss any concerns with your healthcare team, keep appointments as scheduled, and notify us in advance if any changes are needed.

• Rationale: Accurate health information enables your healthcare team to make informed care decisions and provide the most appropriate care. Active participation empowers you in your healthcare journey and leads to better health outcomes. Respecting scheduled appointments ensures timely care for you and others.

3. Prepare for Virtual Care

• Your Responsibility: Ensure a quiet, private environment with proper technology for virtual consultations. Understand that some conditions may require in-person care, and our staff will assist you in navigating the next steps in your healthcare journey.

• Rationale: Being prepared for virtual care ensures that your consultations are effective, secure, and respectful of your privacy.