Dialogue’s 2024
Year in Review

This means that 3.5 million members (plus their loved ones) benefit from our Primary Care, EAP, Mental Health+, and Wellness programs. That’s 19% of the population!

What’s top of mind for Canadians? Physical health still leads, but financial counselling is on the rise—over 3,000 members sought financial advice, recognizing that financial wellness is key to overall health. Armed with personalized answers to their questions, members can ease stress in other areas of life.

And we took personalized care even further. Over 23,000 members completed their Well-Being Score assessment this year, a short in-app questionnaire that helps pinpoint lifestyle areas for improvement. From there, 8 in 10 accessed tailored resources to enhance their health.

Our care team delivered 450,000 consultations (so far) in 2024 — an average of 2000+ consultations per day.

From local businesses to global enterprises, organizations trust Dialogue to bring the highest quality care to their members. Here’s what some of our clients were up to in 2024:

SSENSE took the stage at the 2024 Sparking Dialogues conference, highlighting how Dialogue contributes to a holistic well-being strategy.

VIA Rail expanded its offerings to include all our health and wellness programs.

CGI’s Wellness challenge motivated their team to walk the equivalent of 5X around the world—in just one month.

Through our partnerships, we supported even more businesses and their people — with over 50,000 total organizations offering access to Dialogue.

We also connected with clients and leaders from coast to coast: at trade shows, conferences, Think Tanks, roundtables, and even sporting events! Plus, our Founder and CEO, Cherif Habib, spoke at Canadian Club Toronto about the future of employer-funded healthcare.

All year, member experience was at the forefront of our innovation, as we aimed to create the most seamless, secure, and personalized care journey possible. Through various channels, Dialogue members provided around 3,000 monthly insights that helped us refine their in-app experience. Whether it’s bug fixes or major enhancements, their input helped us offer innovative and exceptional care. 

Here are a few improvements we've made to enhance member experience:

• 34% faster mental health intake
• SMS reminders to prevent missed appointments
• Easy out-referrals with detailed messaging and guides
• Transparent cancellation confirmation screen
• Chat read receipts and typing indicators
• Single Sign-On for seamless access
• Expanded content on women’s health & financial well-being
• Quick access to top 3 recent chats
• Enhanced security with fingerprint & face recognition

Dialogue’s diverse team has grown to over 1,600 employees, including 730 care team members. What does our workplace look like today?

• 724 more colleagues than last year
• 336 new mental health professionals
• 57 new nurses

This growth means we’re even better equipped to provide timely, personalized care to our members while creating a supportive and collaborative environment for our health and wellness providers.

But working at Dialogue is also about giving back to our communities: our team members spent 500+ hours volunteering in 2024!

In 2024, we added new awards to our trophy shelf. Our leaders were celebrated for their dedication, resilience, and contributions to our mission.

Canada’s Most Powerful Women: Top 100

Lilian Lau, Dialogue’s VP of Marketing, truly does it all. She’s not only a skilled marketer and CPA, but also an empathetic leader, co-chair of our Diversity & Inclusion Council, and an inspiring mentor. The Women’s Executive Network agrees!

Hot List 2024

Kim Connor, Dialogue’s VP of Partnerships & Commercial Operations, brings vision, positive influence, and a passion for transforming health benefits—qualities that earned her recognition from Benefits and Pension Monitor as an outstanding industry leader.