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Welcome back to our monthly series on Dialogue’s latest updates. This month, we’re spotlighting our new flow for family consultations. As always, we will also share a sneak peek at exciting updates coming your way.
Let's dive in and explore what's new!
Add dependants directly within the intake form*
Available in the Mental Health+, Primary Care, and Employee Assistance Programs.
We’ve simplified the intake process for members consulting on behalf of their family members! Members can now add children under 14 directly within the intake form and then continue their consultation, while adults over 14 can be invited via email.
This update eliminates the need for members to exit the intake flow to add dependants to their accounts, reduces duplicate chats, and makes it smoother for families to get the care they need.
Coming soon!
More member experience improvements*
*Available in the Mental Health+, Primary Care, and Employee Assistance Programs.
To continue on our path of delivering a five-star member experience, we will introduce two new updates early next year:
Ability to cancel chats
Members who start their intake for a consultation will now be able to cancel the chat with ease. This will be especially useful for members who initiate chats as a way to explore the services that are available to them without the intention of seeking a consultation.
Ability to go back during intake
We will introduce a Go back button during the intake flow, enabling members to review the information they have submitted or correct possible mistakes easily and without having to restart the intake from scratch.
In case you missed it…
Throughout 2024, we put the spotlight on member experience. Through annual events, in-app surveys, and interactions with our Customer Success team, we gathered 3,000+ insights from clients and members each month to truly understand their needs. This feedback helped us make 20+ improvements to our app. The result? A more seamless, secure, and personalized care journey for members and their loved ones.
Take a look at our 2024 Year in Review to see all that we accomplished!
We welcome your feedback
These updates will make your members' experience smoother, faster, and more manageable, helping them get the support they need, when they need it. As always, we value feedback! If you or your members have suggestions for improving the app, please let us know. You can reach out to your Customer Success point of contact, or members can go to Account > Info & Legal > Contact Us in the app.
