Cookies Policy
Last Updated: 22nd September 2023
This Cookies Policy explains how Dialogue Health Technologies Inc. (“Dialogue”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our website at www.dialogue.co and our online web application (the “Websites”).
What are cookies?
Cookies are small data files which contain a small amount of information that is downloaded to your computer or mobile device when you visit a website. When you visit the website again, or visit another website which recognises that cookie, your device is able to communicate with the website and the website can read the information held in that cookie. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as provide reporting information.
Cookies set by the website owner are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies” Third-party cookies enable third-party features and functionality to provided on or through the website (eg. advertisement, interactive content and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain unique identifiers that enable us to recognize when someone has visited our website or opened an email including them. This allows us, for example to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly and so declining cookies will impair their functioning.
Why do we use cookies?
We use cookies to help you efficiently browse our websites and to save you time by not having to re-enter your details each time you visit. Cookies allow us to provide you with information and show you content relevant to you. We also use cookies to analyze how our customers interact with our websites so we can improve the customer journey.
Strictly Necessary Cookies. Some Cookies are strictly necessary to make the Services available to you. We cannot provide you with the services without this type of Cookie. These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences or filling in forms.
Functional Cookies. Functional Cookies are used to recognize you when you return to the Website. This enables us to adapt our content for you and remember your preferences. For example, we use functional Cookies to remember your choice of language or region.
Analytics or Performance Cookies. These cookies help us to understand how visitors engage with the website in order to operate, maintain and improve the Service. We may use a set of cookies to collect information and report site usage statistics. In addition to reporting site usage statistics, data collected may also be used, together with some of the advertising cookies described, to help show more relevant ads. We may use our own analytics Cookies or use third-party analytics providers such as Google Analytics. Google uses the data collected to track and monitor the use of the Service.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy. We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245. These providers may also collect information about your use of other websites, apps, and online resources.
Moreover, we use a service entitled Facebook Audience Insights, an analytics tool provided by Meta (formerly Facebook, Inc.) Facebook Insight analyzes, tracks, and distributes data collected in and through the Facebook pages of the Service for analytics and marketing purposes. For more information on how Facebook Audience Insights works please go to https://www.facebook.com/business/learn/facebook-audience-insights.
Blocking some types of cookies may negatively impact your experience on the site and limit the services we are able to provide. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.
Advertisement. We use cookies to make our ads more engaging and valuable to site visitors. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on ad campaign performance, and to avoid showing ads the user has already seen.
How to control cookies
You have the right to decide whether to accept or reject cookies on our Website. You can exercise your cookie rights by setting your preferences when a banner is displayed informing you of your choices. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
Certain browsers also allow you to limit the blocking of cookies to specific websites. Instructions for blocking cookies on commonly used browsers can be found at the links below. Please review your web browser’s “Help” file to learn the proper way to modify your Cookie settings. You will need to adjust the settings on each browser and on each device for which you wish to block cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted or you may not be able to utilize the features of the Service to their fullest potential.
Information on our Use of Cookies
The specific types of first and third-party cookies served through our Website and the purpose they perform are described in the table below. Please note that the specific cookies served may vary depending on the specific online properties you may visit.
Necessary cookies:
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences or filling in forms.
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Name
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Description
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Service Name
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Provider
|
Lifespan
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Type
|
|
__cf_bm
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Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.
|
Cloudfare
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www.dialogue.co
|
30 min
|
Cookie
|
|
__cf_bm
|
Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.
|
Cloudflare
|
.hubspot.com
|
30 min
|
Cookie
|
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Website, but not essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
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Name
|
Description
|
Service Name
|
Provider
|
Lifespan
|
Type
|
|
__cfruid
|
Used by the content network, Cloudflare, to identify trusted web traffic.
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Cloudflare
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www.dialogue.co
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session
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Cookie
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|
_hjAbsoluteSessionInProgress
|
The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information.
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Cloudflare
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www.dialogue.co
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session
|
Cookie
|
|
hs_ab_test
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This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
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HubSpot
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www.dialogue.co
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session
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Cookie
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|
PHPSESSID
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Used to maintain a iCBT user session
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PHP Ecouch
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ecouch.dialogue.co
|
42 days
|
Cookie
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|
__stripe_sid
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Fraud Prevention
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Stripe.com
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app.dialogue.co
|
30 min
|
Cookie
|
|
__stripe_mid
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Fraud Prevention
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Stripe.com
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app.dialogue.co
|
1 year
|
Cookie
|
|
auth0_compat
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Fallback cookie for anomaly detection on browsers that don’t support the sameSite=None attribute.
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auth0 Universal Login
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app.dialogue.co
|
1 day
|
Cookie
|
|
did_compat
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Fallback cookie for single sign-on on browsers that don’t support the sameSite=None attribute.
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auth0 Universal Login
|
app.dialogue.co
|
1 year
|
Cookie
|
|
auth0
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Used to implement the Auth0 session layer
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auth0 Universal Login
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app.dialogue.co
|
1 Day
|
Cookie
|
|
did
|
Device identification for attack protection
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auth0 Universal Login
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app.dialogue.co
|
1 year
|
Cookie
|
Analytics cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.
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Name
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Description
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Service Name
|
Provider
|
Lifespan
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Type
|
|
_hjFirstSeen
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Identifies a new user’s first session
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Hotjar
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www.dialogue.co
|
30 min
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Cookie
|
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_hjSessionUser_#
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Set when a user first lands on a page
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Hotjar
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www.dialogue.co
|
11 month 30 days
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Cookie
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|
_ga_#
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Used to distinguish individual users by means of designation of randomly generated number as client identifier, which allows calculation of visits and sessions
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Google Analytics
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www.dialogue.co
|
1 year 11 months
|
Cookie
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|
_ga
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Records a particular ID used to come up with data about website usage by a user
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Google Analytics
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www.dialogue.co
|
1 year 11 months
|
Cookie
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|
_hjSession_#
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Holds current session data
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Hotjar
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www.dialogue.co
|
30min
|
Cookie
|
|
_gat#
|
Enables Google Analytics regulate the rate of requesting.
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Google Analytics
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www.dialogue.co
|
Session
|
Cookie
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|
_gid
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Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors.
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Google Analytics
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www.dialogue.co
|
1 Day
|
Cookie
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|
_gat
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Used to monitor number of Google Analytics server requests when using Google Tag Manager
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Google Analytics
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www.dialogue.co
|
1 min
|
Cookie
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|
_sp_id
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Stores user information that is created when a user first visits a site and updated on subsequent visits. It is used to identify users and track the users activity across a domain
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Snowplow
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ecouch.dialogue.co
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2 years
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Cookie
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|
_sp-ses
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Used to identify if the user is in an active session on a site or if this is a new session for a user (i.e. cookie doesn't exist or has expired).
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Snowplow
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ecouch.dialogue.co
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30 min
|
Cookie
|
Advertising cookies:
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are base on your interests.
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Name
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Description
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Service Name
|
Provider
|
Lifespan
|
Type
|
|
_fbp
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Facebook tracking pixel used to identify visitors for personalized ads
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Facebook
|
www.dialogue.co
|
2 months 29 days
|
Cookie
|
|
td
|
Used to deliver targeted ads to users based on browsing activity.
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UnrulyX
|
www.dialogue.co
|
session
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Pixel_tracker
|
|
_gcl_au
|
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
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AdSense
|
www.dialogue.co
|
2 months 29 days
|
Cookie
|
|
lidc
|
Enables website owners to gain insight into types of users on their sites based on LinkedIn profile data, to improve targeting
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LinkedIn.com
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Linkedin.com
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1 day
|
Cookie
|
|
bcookie
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Used to optimize range of ads on Linkedin
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Linkedin ad Analytics
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Linkedin.com
|
11 months 30 days
|
Cookie
|
|
UserMatchHistory
|
Enables website owners to gain insight into types of users on their sites based on LinkedIn profile data, to improve targeting
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Linkedin.com
|
Linkedin.com |
30 days
|
Cookie
|
|
bscookie
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Used for Sign-in with Linkedin and/or for LinkedIn follow feature on 3rd party site
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LinkedIn Ad Analytics
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Linkedin.com
|
11 months 30 days
|
Cookie
|
|
il_sugr
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To store and track a visitor’s identity
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LinkedIn
|
Linkedin.com
|
90m days
|
Cookie
|
|
AnalyticsSyncHistory
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To store and track a visitor’s across websites
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LinkedIn
|
Linkedin.com
|
30 days
|
Cookie
|
|
_Shire_session
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n/a
|
videos.dialogue
|
.dialogue.co
|
session
|
Cookie
|
|
ubpv
|
n/a
|
pages.dialogue.co
|
.dialogue.co
|
6 months
|
Cookie
|
|
_hjincludedSessionSample_2443756
|
n/a
|
.dialogue.co
|
.dialogue.co
|
2 min
|
Cookie
|
|
ubtv
|
n/a
|
.dialogue.co
|
.dialogue.co
|
2 days
|
Cookie
|
|
in_or
|
n/a
|
pages.dialogue.co
|
.dialogue.co
|
1 day
|
Cookie
|
|
bf_lead
|
n/a
|
.dialiogue.co
|
.dialogue.co
|
11 months 25 days
|
Cookie
|
|
ubvs
|
n/a
|
pages.dialogue.co
|
.dialogue.co
|
5 months 27 days
|
Cookie
|
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